Last update: 23.02.25
HOW TO GET A REFUND
We want our customers to be happy. We also want to be honest with you about our services. So we have made a big list of rules about refunds. If you want a refund, we will look at your request fairly and openly.
Non-Delivery of Services
If you are not sent the service you paid for, you might be able to get your money back. This can happen if the service you paid for is not delivered on time. To get a refund, you must show the date you were promised the service and that it was not delivered. Our team will check your claim, and if we find that you were not sent the service, we will give you your money back. Please report such issues as soon as possible to help us process the refund.
Service Cancellations and Significant Deviations
You may also get a refund if you cancel a service or if the service you get is very different from what you expected. If you cancel a service before it starts or if the service you get is very different from what you expected based on the original agreement, you should ask for a refund. When you ask for a refund, please give us detailed reasons for why you want a refund and give us any proof you have that can support your claim. We will then check your claim and decide if we can give you a refund. It is very important for customers to give us proof that what they say is true. If we cannot give you a refund, we will check that we have followed our own rules for doing so.
Please note that you must ask for a refund within a certain time after you bought something. We might be able to help you in other ways if you ask us, but we can't promise that we will. Some services can't be refunded, and this will be explained to you when you buy them or in our service agreements.Please read these carefully before you buy.We always try to solve problems in a friendly and quick way. Our customer service team is here to help with your refund requests and can give you more information about our refund policy. We want you to be happy with us, and we will do everything we can to make sure you are.
PROCESS FOR REQUESTING A REFUND
To make the refund process easier and make customers happy, LIRIX LIMITED has created a clear and quick way of doing things. Below is a step-by-step guide on how customers can ask for their refunds, showing how important it is to be clear and to talk to customers.
Email Submission for Refund Requests
If you want to ask for a refund, you can email us at support@LIRIX LIMITED.com. This is a good way to give us all the information we need about the problem with your product or service. Please include your name, contact information, and a full explanation of why you want a refund. This will help us to look into the problem faster.
Subscription Cancellations
To cancel your service or product, please follow these steps:
1. Visit our website at aiworkgenius.com and log in to your account.
2. Access the "My Account" or "Subscription" section.
3. Select the service or product you wish to cancel.
4. Click on "Cancel Subscription" or "Cancel Service."
5. Complete the cancellation by following the on-screen instructions.
If you need any help or encounter difficulties, our customer service team is available 24/7. Reach out to us at [email protected] or call our customer service hotline at +44 131 381 2925.
Telephone Requests for Quick Processing
If you need help straight away or like to talk to someone, you can ask for a refund on the phone. This way, we can help you more quickly and answer any questions you have. When you call, please have your personal details and details about the purchase ready, so we can process your refund faster.
Necessary Details for Processing Refund Requests
To make sure that refunds are given out properly and safely, LIRIX LIMITED might ask customers to give some information to confirm who they are and to check the transaction. This information might include:
- The email address used to make the purchase
- The phone number
- The full name and address where the customer lives
- A full explanation of why they want a refund and the reason for it
- Any other information that could help check the transaction
Handling Customer Inquiries and Processing Time
At LIRIX LIMITED, we are committed to dealing with all customer questions as quickly as possible. However, how long it takes to process a refund can vary depending on how complicated the case is, how many other refund requests we have, and how complex the investigation. After we have carefully checked the request, we will tell the customer the decision, in a way that is easy to understand and will give clear information about what to do next if the refund is approved.
Ensuring Customer Satisfaction
At LIRIX LIMITED, we understand how important it is for customers to trust us. We always try to solve problems and give refunds in a way that is fair for both sides. We have clear refund procedures so that our customers can get their money back easily.
These procedures show that we are serious about providing excellent customer service and that we will always do our best to refund you. We want to make sure that you always feel supported and understood, and that any problems you have will always be dealt with quickly and properly.
REVIEW PROCESS
Initial Assessment
When we get a refund request, our team checks that all the information is there and correct. This is the first step in our refund process, which is to make sure that the refund is real and that the sale was made correctly. You can send your refund request through the official channels provided by LIRIX LIMITED. These include emailing [email protected] with "Refund Request" as the subject or by contacting our customer service team via the provided telephone number. This step is essential for us to handle your request quickly and efficiently. It is recommended that you keep all the documents and details about your purchase, as this could make the review process much quicker. Once a refund request is under review, our team will carefully check all the details, making sure that everyone is treated fairly and that we protect the interests of all involved.We think communication is very important in our process, so customers can expect updates about the status of their refund request.We understand how important it is to build a relationship of trust with our customers, and we are committed to solving each refund request fairly and openly. If you have any questions or need more help, our customer support team is here for you.
Detailed Investigation
After the first review, we look more closely at the refund request. This is called the Detailed Investigation phase. We check all the records, messages and other important information to decide if the refund is fair. Our experts check every part of the request very carefully to make sure that the decision is fair for everyone.
If more information is needed, the company will contact the customer within two weeks. The customer must provide this information within a fortnight to help the company make a decision about the refund.The customer will be told the decision about the refund by email within five working days of the company having all the information it needs, or within five working days if the company does not think it needs any more information.
Sometimes, LIRIX LIMITED has the right to decide to give a refund without asking the customer for permission first. When a refund has been decided, the refund will be paid as quickly as possible and within ten working days. Please note that refund requests may be refused if they are made after the allowed time for refunds has passed or if the customer does not give the information asked for by LIRIX LIMITED.
REFUND PROCESSING
When you ask for a refund, we will look at your request very carefully and quickly. We will contact you within two weeks to ask for more information if we need it. We will always try to contact you within this time. It is very important for customers to reply within another two weeks with the requested details. This helps to make sure that their refund is processed quickly. Once we have all the information we need, or if we don't need any more information, we will make a decision about the refund. Customers will be told the result by email within five days of us having all the information, or within five days of us first asking for the refund. This quick communication makes sure customers always know what is going on.
Customer Communication
Sometimes, we might decide to give a refund straight away, even without asking the customer. We do this to make sure our customers are happy and that they can trust us. We promise to deal with any problems quickly and easily. If we do give a refund, it will be done within ten working days. This is to show that we care about our customers and that they can trust us. However, there are some situations where we won't be able to give you a refund. This includes if the refund period has already passed or if you haven't given us all the information we asked for. Our refund policy is designed to be fair and transparent, meaning everyone knows what they need to do and the process is simple and quick.
REFUND APPROVAL OR DENIAL
When a customer asks for a refund, LIRIX LIMITED looks at each situation carefully. They do this based on the information the customer gives them and the circumstances of the purchase. The review process includes checking if the product or service met the customer's expectations. It also includes looking into any reported issues or problems that the customer has mentioned.
How Refunds Are Processed
If we decide to give a refund, it will be done using the same payment method that the customer used to buy the item. Customers should know that the refund amount will never be more than the price of the original transaction. For example, if a customer buys more than one item, only the most recent item is eligible for a refund. This is because customers usually pay for items they want to buy, and they agree to our terms and conditions when they buy an item.
Commitment to Customer Satisfaction
We always do our best to help our customers. This is clear when we handle refund requests. We always follow our refund policy fairly and openly. This helps us build trust and a good relationship with our customers. By following these rules, LIRIX LIMITED is committed to providing excellent customer service and support.
Assessment of Refund Eligibility and Determination of Amount
If we think you've got something out of our services, we might give you a refund. How much you can get back depends on the reasons you give us for wanting a refund and what our team says after they've checked everything. We want to be fair and think about what you've got from our services and the reasons why you want a refund.
Subscription Cancellation to Halt Future Charges
If you don't want to be charged in future, you need to cancel your subscription. It's your job to do this. This makes things clear and simple for both you and us. It helps us to communicate with you in a way that is honest and straightforward.
POLICY AMENDMENTS
We might change this refund policy at any time to match changes to our services, market conditions, or for other reasons that we need to change the policy for. These changes will be ready to use as soon as they are on our website or in an email we send to our customers. You must check the refund policy regularly to see if it has changed. This is so you know about any changes that might affect your rights and obligations. We want to talk to you about any changes to this policy.
Our customer service team is here to help you understand how changes to the policy might affect your refund requests or subscription cancellations. We want to be open and fair with you, so we will explain why we are changing the policy and how it will help us improve our services and make our customers happy. By updating our policies as our services and customer feedback change, we aim to build trust and confidence. We want to provide a reliable framework for dealing with customer needs and concerns.
CONTACT
Subscribers may provide notices via electronic messages, conventional mail, or telephone unless otherwise specified in the Agreement. All questions, complaints, or notices regarding the Site must be addressed to aiworkgenius.com. All service cancellations on the Site must also be sent to aiworkgenius.com.
For questions and contact information related to these Terms and Conditions, subscribers should direct their inquiries to: [email protected]
WEBSITE BY THE URL: aiworkgenius.com
COMPANY NAME: LIRIX LIMITED
LOCATION: Charalampou Fournidi Agia Marina Chrysochous, 8881, Paphos, Cyprus
PHONE: +44 131 381 2925
TRADE REGISTER NUMBER IN: Cyprus
INCORPORATION NUMBER: HE 463291
COMPANY DIRECTOR: ANGELA STELIKOU
VAT: default
MAIN INSTITUTION ADDRESS: Charalampou Fournidi Agia Marina Chrysochous, 8881, Paphos, Cyprus
EMAIL ADDRESS: [email protected]